Privacy Policy

Patient Referrals and its affiliates (collectively, “PatientReferrals.com,” “PatientReferrals,” “Patient Solutions LLC,” “Patient Solutions,” “we,” “our” or “us”) operate websites, provide products and services through mobile and other applications, and develop software. We refer to these as “site(s),” “service(s),” or “our sites and services.”

This privacy policy applies to our sites and services on which we display or post a direct link to this privacy policy. This privacy policy covers what information we collect and why we collect it, how we use the information we collect, and the choices you have to access and update that information.

By using our sites and services, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this privacy policy.

For the purposes of the General Data Protection Regulation 2016/679 (the “GDPR”), the Data Controller is Patient Solutions LLC registered in Utah, United States of America.

When you interact with our sites and services, depending on the site or service, we may collect the following personal information directly from you:

• Account or Registration Information: Name, address, email address, telephone number, birthday, user account name, and password
• Contact Information: Name, addresses, email addresses, social media website user account names, and/or telephone numbers
• Payment Information: Credit or debit card number, expiration date, and card verification number
• Personal Profile Information: Areas of interest, social media interactions, preferences, physical characteristics, photographs, biographical, health information and/or demographic information
• Transaction Information: Information about how you interact with and use our sites and services
• Geographic Location Information: If your device transmits location data and you have activated a location-enabled service
• Medical Information: Medical history, present symptoms, future conditions or treatments, insurance carrier and plan
• Appointment Information: Requested appointment information, which may be linked with health information

We or our third-party service providers may collect and store certain technical information when you use our sites and services:

• IP address, browser type, domain name from which you accessed the site
• Device size and other software or hardware information
• Unique device identifier assigned to mobile devices (UDID)
• Date and time you visit the sites, areas or pages visited
• Amount of time you spend viewing the sites
• Number of times you return to the sites
• Preferred language and other click-stream data

We or our third-party service providers may use cookies and other tracking technologies (including browser cookies, pixels, beacons, mobile application identifiers, and Adobe Flash technology) to help us recognize you across different sites and services, improve your experience, increase security, measure use and effectiveness of our services, and serve advertising.

You can control cookies through your browser settings and other tools. By visiting our sites and services, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this privacy policy.

We may use the personal information that you provide in one or more of the following ways:

• To carry out our obligations arising from your purchase of, or subscription to, our services
• To enable site features such as geographically specific pricing or logging
• To send you important notices about changes to your account and our terms and policies
• To process payments and send related communications
• To verify information you provide, including income and employment information
• To solicit input and feedback to improve our sites and services
• To enable communication with other users via private messaging
• To contact you via email, telephone, text or chat as required by law or contract
• To send you promotional offers and advertisements
• To provide customer service and technical support
• To prevent fraud or potentially illegal activities
• To help you contact or schedule appointments with healthcare providers

We may share your personal information with third parties in the following circumstances:

• When we engage third parties to perform services on our behalf (maintenance, hosting, data storage, security, analytics, payment processing, marketing)
• When you submit requests through our sites that require sharing with third parties to respond to your request
• When you schedule appointments, we may share your contact and medical data with healthcare providers
• Where necessary to operate our sites and services or comply with applicable laws
• When we have a good faith belief that disclosure is required by legal process
• In the event of a merger, acquisition, or sale of assets
• With Patient Referrals' subsidiaries and affiliates
• When you register for co-branded services with our partners

We encourage you to keep your personal information up-to-date and accurate. You have several options:

• Return to the web page where you originally submitted data and follow the instructions
• Log into the site or service where you are registered and navigate to your account
• Close your account by logging in and navigating to your account settings
• Change your email preferences by visiting the email preferences page or following unsubscribe instructions
• Manage aspects of information collection by going to your mobile device settings

If you have questions about your options, please email info@patientreferrals.com.

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we deploy a wide range of safeguards:

• Transport Layer Security (TLS), firewalls, system alerts, and other information system security technologies
• Housing health data in secure facilities that restrict physical and network access
• Regular evaluation and enhancement of our information technology systems and practices
• Third-party payment processors with encryption for credit card information

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected about them
• Right to know whether their personal information is sold or disclosed and to whom
• Right to say no to the sale of personal information
• Right to access their personal information
• Right to request deletion of personal information
• Right to not be discriminated against for exercising their privacy rights

To exercise these rights, please email info@patientreferrals.comor visit our Do Not Sell My Information page.

Children under the age of 13 are not permitted to use our sites and services. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to promptly delete such information.

Our sites and services generally require users to be at least 18 years of age.

We are headquartered in the United States. Our sites and services are intended for users in the United States and hosted and administrated in the United States or with cloud service providers who are headquartered in the United States.

If you are located outside the United States, be aware that information you provide to us may be processed in, transferred to, and stored in the United States and other countries. By using our sites and services, you consent to the transfer of your information for processing and storage.

If you have any questions or concerns about this privacy policy or our practices, please contact us: